Subscriptions, Cancellation and Refunds

Subscription supplier and billing platform

The Repnect mobile application and subscription service are developed and operated by SOLTYX ENGINEERING STUDIO LTD, company number 17200770, registered in England and Wales ("SOLTYX", "we", "us" or "our"). SOLTYX supplies access to Repnect; purchases initiated in the mobile app are billed and processed through Apple App Store or Google Play under the relevant store terms. The store controls payment methods and provides the purchase receipt. For Repnect access problems, contact support@repnect.com; for store billing or refunds, contact Apple or Google.

Information shown before purchase

The purchase screen will show:

• the membership and included features;
• the total price and currency;
• the billing period;
• whether the subscription renews automatically;
• any trial or introductory period, eligibility and post-trial price;
• the renewal frequency;
• how to cancel; and
• links to the Terms and Privacy Notice.

The amount charged by the store and the billing period shown at confirmation control the purchase. Equivalent monthly pricing, if displayed for an annual plan, is explanatory only; the store charges the displayed annual amount.

Automatic renewal

Subscriptions automatically renew for the displayed billing period unless cancelled before the renewal is processed. The store may notify you of price or material subscription changes and may require consent where applicable.

Trials and introductory offers

Trials and introductory prices apply only if shown and the store confirms eligibility. Unless cancelled before conversion, the offer becomes the paid subscription at the price and interval shown before purchase.

How to cancel

You can cancel future renewal at any time through the store account used to purchase:

• Apple: Settings → Apple Account → Subscriptions → Repnect → Cancel Subscription.
• Google Play: Play Store → profile → Payments and subscriptions → Subscriptions → Repnect → Cancel.

We will include a Manage Subscription link in Repnect account settings. Cancellation normally takes effect at the end of the current paid period unless the store or applicable law provides immediate cancellation.

Deleting the Repnect account does not cancel the store subscription. Cancelling a subscription does not delete the Repnect account.

Refunds and withdrawal rights

Request a refund through Apple or Google. Store rules and mandatory law determine eligibility. SOLTYX does not exclude any statutory remedy.

EU/EEA and UK consumers may have cancellation or withdrawal rights for distance contracts. If immediate access affects a withdrawal right, the purchase flow must obtain any legally required request, consent and acknowledgement. Mandatory rights remain.

Australian services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a remedy where a service fails a consumer guarantee.

Failed payments, grace periods and restoration

The store may retry a failed payment, place a subscription in grace or account-hold status, revoke a refunded entitlement or end access after expiry. Use Restore Purchases on iOS or the supported account-recovery process on Android if a valid entitlement is not recognised.

Price changes

Price changes are communicated through the store and handled under store rules and applicable law. Where consent is required and not provided, renewal may stop.